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because health and care organisations must reflect on the experiences of people using and delivering services and treat them as opportunities to learn and improve what they do
When experiences are poor in health and care, reviews consistently show the need for services to listen to patients, and for health and care workers to be able to reflect and learn.
Through our Schwartz Rounds work we champion organisational cultures that enable reflective practice, openness, transparency and communication.
The testing phase of our draft improvement framework for ICSs, created in collaboration with CQC and National Voices, is now complete.
Alison Convey, Sinead Rothrie and Juliet Rayment begin Fellowships in October 2024
A note from us about using Schwartz Rounds in response to the recent riots.
Managers failed to hear or act on valid concerns about patient safety at Mid Staffordshire NHS Foundation Trust
Creating an open culture with a commitment to learning from mistakes is central to providing high quality and safe care
The Office of the National Guardian has published guidance on the role including a job description and person specification
A ‘them and us’ culture and poor communication between professional groups often hampers good care