Slides from the HOPE network meeting on the 7th November

You can find the slides & videos from the meeting below

• See it My Way video on Complaints – here
• Sara Donetto and Amit Desai’s session on the impact of patient experience data in NHS hospitals – here
• David McNally and Helen Lee’s session on aligning work to improve experience of care with QI and coproduction – here
• Lesley Goodburns session on Patient Experience Improvement Framework and Patient Experience Headlines Tool – here