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Getting started with online feedback

Alongside other patient experience data, online feedback can support a responsive, patient-centred health service, which reacts to the needs of its users.

People have very different motivations when they feedback… more than anything it’s because they care about the NHS they want to make it better

Bob Gann

Digital Inclusion Specialist, NHS Digital

We can see exactly what they think… and then we can react to it to make ourselves and their care better

Dr Ben Mearns

Clinical lead for Acute & Elderly Medicine, East Surrey Hospital

You will get feedback in the NHS whether you want it or not so encourage it – promote it

Bob Gann

Digital Inclusion Specialist, NHS Digital