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Using online patient feedback to improve care

A guide supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.

Quality Improvement

There is a lot of potential for a lot of NHS organisations to dramatically improve how they integrate and act on patient feedback.
Neil Bacon
Founder and CEO, IWantGreatCare
The job for the NHS is to start thinking really carefully about how it uses online feedback. Like any source of data it’s only as good as the person listening to it.
Dan Wellings
Senior Fellow, The King’s Fund
We need the NHS to not only survive but to thrive and keep going, and any feedback… it’s constructive, not because we’re being critical but because we need this to work.
Katie
INQUIRE participant

Our other toolkits

Related programmes

  • Patient Experience Programme OLD

    We work with patient experience professionals to support skills development and learning, through training and practical resources.

    Find out moreabout Patient Experience Programme OLD

  • Experiences of Care

    We believe that staff can provide the best care by stepping back and seeing the experience of their care through patients’ eyes. Our Experiences of Care programme (previously our Patient Experience programme) equips health and care professionals with the tools to do this.

    Find out moreabout Experiences of Care