Evidence and Resources Library

• Beth A. Lown, Steven J. Muncer, Raymond Chadwick Patient Education and Counseling 11 August 2015 Evidence

  Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™

  This article describes the psychometrics of an instrument that measures providers’ compassion and shows that patient ratings of compassionate healthcare are valid and reliable, arguing that such ratings could inform assessment and quality improvement.

• Joanna Goodrich 30 March 2015 Evidence

  Resilience: a framework for supporting hospice staff to flourish in stressful times

  In 2013 Hospice UK commissioned The Point of Care Foundation to write a report about the causes of stress for hospice staff, in response to the report issued by the Commission into the Future of Hospice Care.

• St Joseph's Hospice 15 May 2014 Film

  Demonstration of a Schwartz Round

  This video from St Joseph's Hospice in Hackney shows a Schwartz Round in action. The theme of this Round was 'When I made a difference'.

• Jocelyn Cornwell 15 January 2014 Evidence

  Staff care: How to engage staff in the NHS and why it matters

  Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.

• Maben et al National Institute for Health Research 01 November 2012 Evidence

  Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing

  This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.

• Joanna Goodrich Journal of the RSM 21 March 2012 Evidence

  Do Schwartz Center Rounds work in English hospitals?

  This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.

• Jocelyn Cornwell and Jenny Firth-Cozens King's Fund 01 April 2009 Evidence

  Enabling compassionate care in acute hospital settings

  The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.

• Veena Raleigh, David Hussey and Ian Seccombe BMJ Quality and Safety 11 October 2008 Paper

  Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England

  This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.

• Darshak Sanghavi Journal on Quality and Patient Safety 01 May 2006 Evidence

  What Makes for a Compassionate Patient-Caregiver Relationship?

  This article examines questionnaires and themes from Schwartz Rounds run in 54 US hospitals. The following themes are explored: communication, common ground and respect for individuality.