Evidence and Resources Library

Schwartz Rounds: organisational case study

Staff at Ashford and St Peter's Hospitals NHS Foundation Trust explain how Schwartz Rounds have helped their organisation

What is the potential of patient shadowing as a patient-centred method?

This paper argues that patient shadowing is an effective method for delivering patient-centred care.

Schwartz information pack for smaller organisations

This downloadable information pack gives you all the details of the training and support package for smaller organisations looking to introduce Schwartz Rounds.

Ken Schwartz’s Story

In 1994 a health attorney called Ken Schwartz was diagnosed with terminal lung cancer. During his treatment, he found that what mattered to him most as a patient were the simple acts of kindness from his caregivers, which he said made “the unbearable bearable.”

EBCD: Experience-based co-design toolkit

The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.

PFCC: Patient and Family-Centred Care toolkit

This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.

Anniversary Schwartz Round: What makes for a compassionate patient-caregiver relationship?

This report summarises findings from the UK's 'anniversary Schwartz Rounds' in autumn 2015, asking 'What makes for a compassionate patient-caregiver relationship?' 10 years after the Schwartz Center for Compassionate Care in the USA asked the same question.

Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™

This article describes the psychometrics of an instrument that measures providers’ compassion and shows that patient ratings of compassionate healthcare are valid and reliable, arguing that such ratings could inform assessment and quality improvement.

The Report of the Morecambe Bay Investigation

This report was commissioned to look into the maternity and neonatal services in University Hospitals Morecambe Bay NHS Foundation Trust between January 2004 and June 2013.

Reforming the culture of healthcare: the case for intelligent kindness