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29 April 2024 Report
Babies, Children and Young People’s Experience of Healthcare – NICE Guidelines
This guideline describes good patient experience for babies, children and young people, and makes recommendations on how it can be delivered.
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17 April 2024 Point of Care publication
Impact Report 2023
This report covers the work of our programmes throughout 2023.
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25 March 2024 Higher Education
How Does a Group Reflection Intervention (Schwartz Rounds) Work within Healthcare Undergraduate Settings? A Realist Review
This review in the Perspectives on Medical Education aims to understand what the available literature and key informant interviews can tell us about Rounds in this setting, asking what works, for whom, in what circumstances, and why?
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22 December 2023 Podcast
15. How to use EBCD for quality improvement
Episode 15 of the Humanising Health and Care podcast.
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14 August 2023 Case study
Patient Experience Training: Heart, Lung and Critical Care Clinical Group at Guy’s and St Thomas’ Hospitals
Originally featured in our Impact Report 2022
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11 August 2023 Higher Education
Storytelling and affiliation between healthcare staff in Schwartz Round interactions: A conversation analytic study
This article in the Journal of Social Science and Medicine discusses how the format of Schwarz Rounds creates important opportunities for interpersonal affiliation with implications for how these interactions can be best facilitated.
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10 August 2023 Case study
Foundations in Patient Experience Course: Impact of Training
An interview with Garry and Andrew – two alumni from our Foundations in Patient Experience course. Originally featured in our Impact Report 2022.
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10 August 2023 Case study
Cheshire and Merseyside ICP’s Children and Young People’s Transformation Programme
The Beyond transformation programme was established in April 2021. The ultimate purpose of this work was to ensure the voices of children, young people, parents and carers are heard and acted upon.
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10 August 2023 Case study
Experience Based Co-Design training for staff at the KeepingWell NCL Hub
Experience Based Co-Design (EBCD) training was commissioned by KeepingWell North Central London (NCL) in 2022 to co-design an improvement approach for staff with Long COVID.
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21 July 2023