Evidence and Resources Library

Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England

This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.

Building the business case for patient-centered care

This article demonstrates that patient-centered care has the potential to produce safer and more cost-effective care.

What Makes for a Compassionate Patient-Caregiver Relationship?

This article examines questionnaires and themes from Schwartz Rounds run in 54 US hospitals. The following themes are explored: communication, common ground and respect for individuality.

Organisational culture and quality of health care

This paper explores the nature of organisational culture, particularly when applied to complex health systems.

Social systems as a defense against anxiety