Evidence and Resources Library

• 01 November 2013 Case study

  Duchenne Muscular Dystrophy (DMD)

  This case study explores how the Multidisciplinary Outpatient Review Clinic for Boys with DMD at Great Ormond Street Hospital for Children NHS Foundation Trust used the patient and family centred care (PFCC) methodology to improve patient experiences of the 3-4 hour long visit to the clinic.

• Cathal Doyle, Laura Lennox, Derek Bell BMJ Open 03 January 2013 Evidence

  A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

  This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.

• Maben et al National Institute for Health Research 01 November 2012 Evidence

  Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing

  This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.

• Joanna Goodrich Journal of the RSM 21 March 2012 Evidence

  Do Schwartz Center Rounds work in English hospitals?

  This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.

• Jocelyn Cornwell and Jenny Firth-Cozens King's Fund 01 April 2009 Evidence

  Enabling compassionate care in acute hospital settings

  The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.

• Jocelyn Cornwell and Joanna Goodrich 03 December 2008 Evidence

  Seeing the person in the patient

  The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.

• Veena Raleigh, David Hussey and Ian Seccombe BMJ Quality and Safety 11 October 2008 Paper

  Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England

  This study examines staff and inpatient feedback to show that high quality patient care is associated with positive staff experience.

• Patrick A. Charmel and Susan B. Frampton Healthcare Financial Management Association 11 March 2008

  Building the business case for patient-centered care

  This article demonstrates that patient-centered care has the potential to produce safer and more cost-effective care.

• Darshak Sanghavi Journal on Quality and Patient Safety 01 May 2006 Evidence

  What Makes for a Compassionate Patient-Caregiver Relationship?

  This article examines questionnaires and themes from Schwartz Rounds run in 54 US hospitals. The following themes are explored: communication, common ground and respect for individuality.

• Huw Davies, Sandra Nutley and Russell Mannion BMJ Quality and Safety 30 March 2000 Paper

  Organisational culture and quality of health care

  This paper explores the nature of organisational culture, particularly when applied to complex health systems.