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15 May 2014 Film
Demonstration of a Schwartz Round
This video from St Joseph's Hospice in Hackney shows a Schwartz Round in action. The theme of this Round was 'When I made a difference'.
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15 January 2014 Evidence
Staff care: How to engage staff in the NHS and why it matters
Our inaugural report argues that caring about people working in healthcare is the key to developing a caring, compassionate health service. Moreover, it argues that supporting staff should be a central driver in improving patient care, productivity and financial performance.
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12 November 2013 Film
Dr Kieran Sweeney talks about his experiences as a cancer patient
Dr Kieran Sweeny talks about his experience of receiving a terminal diagnosis of cancer. Kieran notices that the staff appear hesitant to tell him directly that he is going to die, only finding out the truth when reading his discharge letter at home. Kieran reflects on possible reasons behind the care that he received.
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01 November 2013 Case study
Best care for our mothers and fathers
This case study explores how the Royal Gwent Hospital in Newport, Wales used the patient and family centred care (PFCC) methodology to improve the quality of care for elderly patients admitted with a broken hip.
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01 November 2013 Case study
Duchenne Muscular Dystrophy (DMD)
This case study explores how the Multidisciplinary Outpatient Review Clinic for Boys with DMD at Great Ormond Street Hospital for Children NHS Foundation Trust used the patient and family centred care (PFCC) methodology to improve patient experiences of the 3-4 hour long visit to the clinic.
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03 January 2013 Evidence
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness
This study shows that good experiences for patients are associated with better clinical outcomes and safer patient care.
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01 November 2012 Evidence
Exploring the relationship between patients experiences of care and the influence of staff motivation, affect and wellbeing
This study shows the links between patients' experiences of health care and staff experiences at work such as staff motivation and wellbeing at work.
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21 March 2012 Evidence
Do Schwartz Center Rounds work in English hospitals?
This article evaluates the pilot of Schwartz Rounds in two hospitals, showing that they are as effective in the UK as they are in the USA.
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01 April 2009 Evidence
Enabling compassionate care in acute hospital settings
The Point of Care programme held a workshop in 2009 to explore what we mean by compassion; what stops it; what might enable it. We invited health professionals, academics and others who had written on or researched compassion, and we produced a report.
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03 December 2008 Evidence
Seeing the person in the patient
The report introduces current debates and dilemmas in relation to patients’ experience of care in hospital, presents our view of the factors that shape that experience, and assesses the evidence to support various interventions that are designed to tackle the problems.