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12 November 2015 Evidence
Experience based co-design reduces formal complaints on an acute mental health ward
This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.
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01 November 2015 Case study
Fundamentals of measurement for improvement
This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.
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01 November 2015 Case study
Understanding and improving the patient experience
This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.
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11 August 2015 Evidence
Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™
This article describes the psychometrics of an instrument that measures providers’ compassion and shows that patient ratings of compassionate healthcare are valid and reliable, arguing that such ratings could inform assessment and quality improvement.
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01 April 2015 Evidence
Reframing the work on patient experience improvement
This article that patient experience needs to be viewed as a primary goal in healthcare alongside other aspects such as quality and safety, rather than as an isolated aim.
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30 March 2015 Evidence
Resilience: a framework for supporting hospice staff to flourish in stressful times
In 2013 Hospice UK commissioned The Point of Care Foundation to write a report about the causes of stress for hospice staff, in response to the report issued by the Commission into the Future of Hospice Care.
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01 March 2015
The Report of the Morecambe Bay Investigation
This report was commissioned to look into the maternity and neonatal services in University Hospitals Morecambe Bay NHS Foundation Trust between January 2004 and June 2013.
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10 February 2015 Evidence
Patients and staff as codesigners of healthcare services
This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.
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02 February 2015 Evidence
Reforming the culture of healthcare: the case for intelligent kindness
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04 June 2014 Evidence
PFCC programme report
This report describes the goals of the programme which ran with fifteen teams in 11 NHS organisations across England and Wales from January 2012 to November 2013.