Evidence and Resources Library

• 07 April 2016 Point of Care publication

  Schwartz information pack for larger organisations

  This downloadable information pack gives you all the details of the traditional training and support package for larger organisations looking to introduce Schwartz Rounds.

• 05 April 2016 Case study

  Ken Schwartz’s Story

  In 1994 a health attorney called Ken Schwartz was diagnosed with terminal lung cancer. During his treatment, he found that what mattered to him most as a patient were the simple acts of kindness from his caregivers, which he said made “the unbearable bearable.”

• 04 April 2016 Point of Care publication

  EBCD: Experience-based co-design toolkit

  The toolkit includes short videos from staff and patients involved in experience-based co-design (EBCD) projects to help bring to life the successes and intense rewards of running this type of improvement project.

• 04 April 2016 Point of Care publication

  PFCC: Patient and Family-Centred Care toolkit

  This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.

• Veena Raleigh 09 March 2016 Case study

  The NHS inpatient survey: using it well

  This resource looks at the NHS inpatient survey and how to use it well. The King's Fund and Picker Institute Europe present the lessons that can be gathered from an analysis of trends between 2005 and 2013.

• Joanna Goodrich 26 January 2016 Evidence

  Anniversary Schwartz Round: What makes for a compassionate patient-caregiver relationship?

  This report summarises findings from the UK's 'anniversary Schwartz Rounds' in autumn 2015, asking 'What makes for a compassionate patient-caregiver relationship?' 10 years after the Schwartz Center for Compassionate Care in the USA asked the same question.

• Neil Springham and Glenn Robert BMJ Quality Improvement 12 November 2015 Evidence

  Experience based co-design reduces formal complaints on an acute mental health ward

  This study describes how experience based co-design (EBCD) was adapted for safe use within a mental health setting, resulting in formal service user and family complaints being eradicated for a period of 23 months.

• Bev Fitzsimons 01 November 2015 Case study

  Fundamentals of measurement for improvement

  This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.

• Jo Mackintosh 01 November 2015 Case study

  Understanding and improving the patient experience

  This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.

• Beth A. Lown, Steven J. Muncer, Raymond Chadwick Patient Education and Counseling 11 August 2015 Evidence

  Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™

  This article describes the psychometrics of an instrument that measures providers’ compassion and shows that patient ratings of compassionate healthcare are valid and reliable, arguing that such ratings could inform assessment and quality improvement.