Evidence and Resources Library

The evidence on staff and patient experience

This presentation from the HOPE network in March 2017 demonstrates that the experience of staff, positive or negative, is an accurate predictor of patient experience.

Improving Compassionate Care Toolkit

This toolkit from Picker is designed for those wanting to improve patient experiences in hospitals, providing full implementation support for a near real-time feedback approach which enables organisations to act quickly so as to improve compassion in care.

Measuring for improvement

These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.

Involving people with learning disabilities – Leicestershire Partnership NHS Trust

A Learning Disabilities service in Leicester found that EBCD was the ideal way to bring together users, families and staff to share experiences of care and design and implement change.

Exploring the adoption of Schwartz Center Rounds in England, 2009–2015

This study examines the adoption of Schwartz Center Rounds in England, investigating the rate at which Rounds were adopted and considering some of the factors which contributed to their implementation.

Why might good people deliver bad care?

This TED talk exposes the uncomfortable truth that caring is hard, emotional work. The emotional labour of healthcare professionals needs to be recognised and accounted for by management practice in the same way that we acknowledge and account for physical labour.

Circle of Care animation

This animation is from Performing Medicine and shows the Circle of Care, a framework which enables healthcare staff to think about, practise and demonstrate compassionate care. The framework places compassionate care in a broad social and interpersonal context.

Stress in NHS staff triggers defensive inward-focussing and an associated loss of connection with colleagues: this is reversed by Schwartz Rounds

Stress in NHS staff triggers defensive inward-focussing and an associated loss of connection with colleagues: this is reversed by Schwartz Rounds

This paper explores how Schwartz Rounds help to provide emotional support to healthcare staff, with such support indirectly improving patient care.

Schwartz Centre Rounds: a new initiative in the undergraduate curriculum—what do medical students think?

This paper asks whether the current Schwartz Centre Rounds (SCRs) model could be extrapolated into the UK undergraduate medical curriculum. Two pilots are run in a UK medical school and are then subsequently evaluated, yielding largely positive feedback.