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Blog 07 February 2019
How do we optimise NHS investment in patient feedback and quality improvement ?
...subject of a complaint and we know that many staff suffer from stress when they are named. Not surprisingly, research tells us, professionals rarely see complaints as useful for improvement....
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Programme 13 December 2016
Digital Schwartz Rounds
Sorry, this content is restricted to Schwartz community members. Members can sign in via the login page....
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Event 29 September 2016
Webinar: experiences of patient shadowing
...There will be lots of opportunities for participants to ask questions and to understand how they can use the Patient and Family Centred Care toolkit to find out more about...
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Event 19th March 2024EBCD training
Design Tools for Co-Design
...thinking can enhance the co-design process learn new tools to help you come up with ideas and test them out (ideation and prototyping) gain the skills and confidence to apply...
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Blog 05 May 2016
How can feedback from patients improve care?
...think about these questions recently when I attended the King’s Fund’s conference “How to use patient feedback more effectively to improve services”. This event looked at the information currently collected...
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Event 07 July 2016
Using film to co-design mental health services
On Thursday 7 July The Point of Care Foundation was pleased to run a free half-day seminar at the Wellcome Collection showcasing a new set of films designed for use...
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Resource 08 March 2018 Toolkit
Introduction
...kinds of survey results, extracts from comments and complaints and Care Opinion postings. Informal data and wisdom https://vimeo.com/258858989 In many healthcare organisations, data is only used if it is structured,...
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Blog 22 December 2022
Reflecting on a year (and a bit) in the world of Schwartz Rounds
...feelings of hurt and exhaustion that are so common following the worst of the pandemic. This has created new demand for Schwartz Rounds in new places but, sometimes, increased demand...
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Blog 19 June 2019
How can we use online patient feedback to improve quality in healthcare?
...industries – for example, the importance of giving patients a visible response. The resource also answers a range of central questions such as how common is it? Who is and...
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Resource 18 April 2023
Background
...is free to use. It takes you through each step of the EBCD process with short films to illustrate each step, and resources to download. We have produced this new...