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Resource 31 May 2017
14. Reporting, evaluating and celebrating success
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Resource 31 May 2017
15. Adapting the approach to your budget
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Resource 31 May 2017
More about the method
https://www.youtube.com/watch?v=_5ZVtZeybQU Working with patients to improve health care This toolkit outlines a powerful and proven way of improving patients’ experience of services, and helps you to understand how it can...
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Resource 31 May 2017
Gaining support
https://www.youtube.com/watch?v=frE17k3A50I The impetus for embarking on a programme of Patient and Family-Centred Care often comes from the enthusiasm of clinicians with the support of leaders in organisations. But enthusiasm alone...
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Resource 31 May 2017
Step 1: Select a care experience
...they describe how and why they chose this particular experience: https://www.youtube.com/watch?v=oviZJ4f1ChE Key points There is no fixed method for selecting the care experience you want to work on, but you...
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Resource 31 May 2017
Step 2: Establish a guiding council
https://www.youtube.com/watch?v=miGs-SKUCPc The guiding council plays a crucial role in the PFCC process. It is responsible for initiating the programme, keeping it on track, maintaining senior oversight of the work and...
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Resource 31 May 2017
Step 3: Evaluate the current situation and develop a sense of urgency
https://www.youtube.com/watch?v=HmkD2VS8Nok As soon as staff carry out shadowing, the approach generates a sense of urgency. They start to see things from the patient’s viewpoint and realise they could make changes...
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Resource 31 May 2017
Step 5: Develop a shared vision for the ideal patient experience
https://www.youtube.com/watch?v=I_gAO39I-VE This stage involves working together to write the story of the ideal experience of care as if you were the patient or family member. Group members contribute ideas and...
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Resource 31 May 2017
Step 6: Identify individual projects and improvement teams
...team at RUH Bath approached this: https://www.youtube.com/watch?v=cC0Xhlu9kfw Key points The group needs to provide the guiding council with a regularly revised list of active projects, completed projects and future projects....
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Resource 31 May 2017
Patient and Family-Centred Care tools overview
https://www.youtube.com/watch?v=E0g5qHX0YPs The tools are listed in the order in which you will use them, beginning with those that will help you to understand the care experience viewed through patients’ eyes;...