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Page 30 May 2022
South West London CCG Foundations in Patient Experience Cohort 1 – Resource Page
...over the coming months. On this page we will add recordings of the sessions and any other useful resources and materials. We will let you know via email when anything...
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Programme 14 April 2016
Evaluation
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Resource 07 March 2019
Introducing the INQUIRE project
...questions and priorities captured what was important. https://vimeo.com/328922279 https://vimeo.com/328925151 https://vimeo.com/329056360 https://vimeo.com/329057195 Find out more about the INQUIRE study The INQUIRE project page hosted by NIHR Journals Library INQUIRE on Twitter...
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Resource 07 March 2019
What do professionals think about feedback?
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Resource 08 March 2018 Toolkit
Introduction
https://vimeo.com/258858368 The methods in this section can be divided into two types: Patient-centred quality improvement approaches Generic quality improvement approaches Patient-centred quality improvement approaches The evidence base in this area...
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Blog 27 September 2022
Amy’s story – Part I
...And I was quite happy for that to happen. And even the student had excellent communication skills. She was very clear. She asked all the right questions. She was kind....
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Blog 21 May 2018
How do we make patient experience data more useful?
...also use, including patient stories, complaints and comments cards, online feedback (such as Care Opinion), and qualitative observations. Often this type of information is more appealing and engaging for staff,...
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Resource 11 August 2015 Evidence
Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™
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Blog 17 October 2018
Improving children’s cancer services with patient experience data
...NHS England promote the full range of feedback approaches available, highlighting the different purposes they serve; explore the feasibility of a new national survey; and extend any new survey to...
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Resource 07 March 2019
What do patients say about giving feedback?
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