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Resource 31 May 2017
Step 3: Evaluate the current situation and develop a sense of urgency
https://www.youtube.com/watch?v=HmkD2VS8Nok As soon as staff carry out shadowing, the approach generates a sense of urgency. They start to see things from the patient’s viewpoint and realise they could make changes...
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Resource 31 May 2017
Step 5: Develop a shared vision for the ideal patient experience
https://www.youtube.com/watch?v=I_gAO39I-VE This stage involves working together to write the story of the ideal experience of care as if you were the patient or family member. Group members contribute ideas and...
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Resource 31 May 2017
Step 6: Identify individual projects and improvement teams
...team at RUH Bath approached this: https://www.youtube.com/watch?v=cC0Xhlu9kfw Key points The group needs to provide the guiding council with a regularly revised list of active projects, completed projects and future projects....
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Resource 20 October 2017 Film
How did you approach the co-design joint event?
https://www.youtube.com/watch?v=pGW0PPTW2lE
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Resource 20 October 2017 Film
What made you decide to attend The Point of Care Foundation’s EBCD training?
https://www.youtube.com/watch?v=jYsjulT0DGA
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Resource 15 May 2018 Toolkit
Using patient experience for improvement
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Resource 18 January 2018 Film
Watch a Schwartz Round
In 2017 we made a film of a Schwartz Round at Ashford and St Peter’s Hospitals NHS Trust. The full session lasted one hour – this is an edited version...
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Resource 20 November 2019 Report
The Journal of Health Design (JHD) – Vol 4, No 2 (2019)
This report is on the ‘4Cs Project’, a project designed and driven by a multidisciplinary team of staff caring for patients with frailty in a community hospital setting at Worcester...
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Resource 02 December 2019 Film
A brief introduction to the Point of Care Foundation
This film was made as part of a webinar for C3 for Health....
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Resource 14 September 2020 Evidence
Quality Time: Using EBCD to capture staff experience
In this Quality Time study, published in the Journal of Health Design, researchers investigated whether using experience-based co-design (EBCD) is an effective way to capture staff experience as a way...