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Blog 08 March 2022
From passive patient to Involvement Partner
...the co-production of a new ‘Experience, Involvement and Improvement Forum’ for Community Mental Health Services. Most recently, I have been attending the Foundations in Patient Experience course, run by The...
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Blog 27 July 2022
From Francis to Ockenden: How staff support can influence patient experience
10 years ago, I was invited to speak at an event at the King’s Fund where Robert Francis (pre-knighthood!) was appearing in his role as Chair of the Mid-Staffordshire Foundation...
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Blog 16 March 2023
Response to the report of the Patient Safety Commissioner – first 100 days
I was interested to read the report of the first 100 days in post for the new Patient Safety Commissioner, published last month by the Patients Association. It is important...
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Event 10th October 2024Patient Experience
Facilitation Skills Course
...everyone feel safe and able to contribute? Will the conversation be steered off course? Will we be able to arrive at something tangible? Our new Facilitations Skills course will help...
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Blog 30 September 2023
Suicide Prevention Month 2023
We all have a different relationship with suicide. Sometimes when it comes up, it feels like people are talking about something out there that happens to other people. 1 in...
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Blog 17 November 2023
Making improvement more human
Following on from the long history of quality improvement approaches in the NHS, NHS IMPACT (Improving Patient Care Together) has been launched. This is the new, single, shared NHS improvement...
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Blog 01 February 2024
Creative Co-Design: A messy, crucial business
...be. So, it’s important that we get comfortable with the uncomfortable – that we find ways to sit in the discomfort of the unknown long enough to allow new ideas...
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Blog 14 March 2024
How do we make connections through storytelling?
Sharing stories makes us human. At their best, stories cultivate shared understanding, relatability and compassion. They are a currency of connection. But storytelling also carries risks – like judgement and...
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Blog 19 June 2024
Greater than the sum of our parts: Celebrating a year of Schwartz Midlands
...and wonderful feedback from students who are attending Rounds. For example, students from the University of Leicester commented on what they appreciated from a recent Round: It was very helpful...
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News story 02 September 2015
Response to Simon Stevens’ announcement of NHS workplace health initiatives
...work please visit our website www.pointofcarefoundation.org.uk or follow us on Twitter @pointofcarefdn. For media enquiries contact: Patrick Cullen, Communications Manager on: 020 7637 7252 or at patrickcullen@pointofcarefoundation.org.uk Out of hours...