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Blog 18 December 2019
Implementing online patient feedback in a ‘special measures’ healthcare organisation
...online feedback. This included moving online patient feedback from the communications team to the patient and family experience team, because the communications team had a huge remit and were only...
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Blog 19 November 2014
Stories and numbers: there is room for both in understanding patients’ experience
...qualitative accounts – stories and descriptions – are thought of as anecdotes with no wider application. At our annual Transforming patients’ and staff experience conference, this year held jointly with...
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Resource 14 August 2023 Case study
Patient Experience Training: Heart, Lung and Critical Care Clinical Group at Guy’s and St Thomas’ Hospitals
...clinical and non-clinical staff and patient advisors from the clinical group across the hospital sites. The programme was conducted and completed in 2022. As a newly merged group, the programme...
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Resource 07 September 2022 Schwartz Community Voices
What I’ve learned from 10 years in the Schwartz Community
...or prepared for the profound impact the pandemic had in 2020. It is a real testimony to all individuals in the Schwartz Community that new ways of working were embraced,...
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Resource 04 April 2016 Point of Care publication
PFCC: Patient and Family-Centred Care toolkit
...care organisations to show their commitment to patients’ experience of the care they receive while also attending to the wellbeing of the staff who deliver that care. Thanks are due...
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News story 18 April 2024
2023 Impact Report published
...An increase in the overall number of organisations hosting Schwartz Rounds, compared with 2022 Increased numbers of new organisations taking part in Schwartz Rounds, particularly in the Higher Education sector...
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News story 27 September 2022
Interview for Suicide Prevention Month
...can call free on 116 123, or visit www.samaritans.org to find your nearest branch. Campaign Against Living Miserably (CALM) Call 0800 58 58 58 – 5pm to midnight every day...
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Blog 12 June 2015
Pop goes the Round
...ward with a poor reputation could be given a new lease of life and put on the path to success. We held the new, shorter Round in a ward day...
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News story 22 October 2020
Team Time session to feature in exhibition at Tate Liverpool
...new paintings focuses on a group from Alder Hey Children’s Hospital who used Team Time to support each other’s mental health and well-being. Other people depicted in the new paintings...
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Blog 02 June 2021
Humanising obstetric care in operating theatres
...and motivate them to make sensible patient centred changes. It was clear that a formal initiative needed an inter-professional working group. I therefore approached colleagues with experience of implementing quality...