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News story 15 March 2023
Celebrating the life of Tiffany Christensen
...the voices of all health and care service users were heard. She was unwavering in her commitment to elevating conversations on equity and was an unparalleled voice for how healthcare...
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Event 10th October 2024Patient Experience
Facilitation Skills Course
...wide range of voices and ensure everyone feels heard. Ideas for enabling people to work together and get the best out of groups. An opportunity to explore issues commonly faced...
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Event 2nd November 2023Symposium
Care Experience Symposium
...to make a difference to all the people in your health and care system. Being part of a community of like-minded people. Book your place here We have a number...
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Resource 25 May 2023 Point of Care publication
Impact Report 2022
This report covers the work of our programmes throughout 2022.
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Blog 07 September 2023
Stories: the good, the bad and the ugly
The world survives on stories – it’s what makes us human. They create connections through common purpose and help communities share their histories. Hearing stories can facilitate greater shared understanding...
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News story 12 September 2023
Jessie Cunnett appointed Chief Executive Officer of the Point of Care Foundation
...Shifting power to the frontline so that care is delivered in a true and successful partnership is hard, and requires drawing from the commitment, skills and knowledge of staff and...
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Event TBC - please register interestFoundations in patient experience
Foundations in Patient Experience Course
...beyond the course. Participants will be supported to complete a project in their own setting, advancing their own organisations’ priorities in either patient experience, quality improvement or engagement and involvement...
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Blog 17 September 2023
World Patient Safety Day 2023
...better in some organisations that others. If you have seen the video put out by NHSE’s national team to support this, I hope you realise we have failed completely get...
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Blog 22 September 2023
Keeping on, keeping on – how can we stay optimistic about our healthcare system?
...come into contact with a bolshy colleague or anxious family members seeking information which is buried deep in one of the myriad of IT system. Of course, the cases that...
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Blog 30 September 2023
Suicide Prevention Month 2023
We all have a different relationship with suicide. Sometimes when it comes up, it feels like people are talking about something out there that happens to other people. 1 in...