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Resource 31 May 2017
Top tips for success
...the work. Team members lacking time to do the work. Teams not acting as a team, with common goals and commitment. Participants believing they already knew what patients were experiencing...
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Blog 30 September 2019
Why is there so little training on patient experience?
...word “feedback”, they think of the FFT (the Family and Friends Test), national patient surveys, and complaints. The Family and Friends Test has always been an easy target for sceptical...
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Event 05 November 2020
Schwartz Community Events 2020 – Online
...be found here. Each Schwartz site has two free tickets available to one of the events: Thurs 05 November– 14:00-17:30 Additional Tickets Each site has two free tickets. Additional tickets...
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Event January 2022
Patient Leadership Programme January 2022
...programme (all four sessions) costs: £195. A small number of free bursary places are available to patient leaders. Details on application. *The programme will be limited to 12 participants. Applications...
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Event 4th - 25th May 2022Patient Experience
Foundations in Patient Leadership May 2022
...four sessions) costs: £195. A small number of free bursary places are available to patient leaders. Details on application. *The programme will be limited to 12 participants. Applications To apply...
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Resource 08 March 2018 Toolkit
Process mapping
Sorry, this content is restricted to Schwartz community members. Members can sign in via the login page....
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Blog 08 February 2022
Voices and stories are central to improving healthcare
...12th July 2021 Cribb A et al (2021). Talking it better: conversations and normative complexity in healthcare improvement. Med Humanit 0:1-9. Doi:10.1136 Francis R (2015). Freedom to speak up. http://freedomtospeakup.org.uk/wp-content/uploads/2014/07/F2SU_web.pdf...
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Resource 08 March 2018 Toolkit
Run charts
Sorry, this content is restricted to Schwartz community members. Members can sign in via the login page....
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Event TBC - please register interestPatient Experience
Experience Based Co-Design Course: Maternity and Newborn Care
...options for doing this remotely) Access to real life examples of successful co-design projects in maternity and newborn care Comprehensive study materials and practical guidelines Ongoing support throughout your project...
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Page 17 January 2023
Programme Relationship Manager – Hiring now
...in applying for this role, please download the recruitment pack and send your CV together with a covering letter to recruitment@pointofcarefoundation.org.uk. Applications close: 12pm 6th February 2023. Download recruitment pack...