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Programme 21 March 2016
Schwartz Rounds
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Blog 06 March 2018
Quality Time: Experience Based Co-Design in the emergency department
...travel at the time was relatively new and refreshing. Alluding to the limitations of surveys, complaints, compliments and other widely used records, they suggested that Experience Based Co-Design (EBCD) was...
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Blog 02 June 2017
Patients and staff: a truly special relationship
...champion this new way of working in their own organisations. Alongside us, the faculty included experts from the IHI and the Veterans Administration. Over the two days we introduced and...
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Resource 08 March 2018 Toolkit
Local feedback and complaints
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Blog 11 March 2014
The Roles of the Chief Experience Officer
...one stent get another free’ coupon! So what happens? We saturate the consumer with messages about the positive things they can expect from their healthcare provider. In the UK, promises...
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Event 9th September - 30th September 2021
Patient Leadership Programme
...A small number of free bursary places are available to patient leaders. Details on application. *The programme will be limited to 12 participants. Applications To apply for a place on...
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Blog 22 October 2014
Why co-design?
...It brings this data into focus and starts to create the compelling case for how we redesign our clinical pathways with patients, co-producing new models of care. More than anything,...
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Resource 18 April 2023
12. Running the co-design groups
...be meeting for the first time https://www.stgeorges.nhs.uk/service/maternity-services/giving-birth/caesarean-birth/ https://www.stgeorges.nhs.uk/service/maternity-services/giving-birth/caesarean-birth/new-beginnings/ https://www.stgeorges.nhs.uk/service/maternity-services/giving-birth/caesarean-birth/new-beginnings/whos-who-in-maternity-theatres/ If you would like to know more about how we ran co-design groups online during Covid, please get in touch info@pointofcarefoundation.org.uk...
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Resource 04 April 2023
8. Analysing, editing and using the film
...receive and comment on these materials well before the feedback event. Organisations like the Media Trust run courses in film making for this sort of work. For example see: https://mediatrust.org/news-events/events/filmmaking/...
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Resource 07 March 2019
How are healthcare organisations dealing with online feedback?
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