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Resource 31 May 2017
Patient shadowing
https://www.youtube.com/watch?v=HmkD2VS8Nok&t=2s Shadowing is an observation technique that provides an opportunity for a third party to experience and record what happens during interactions along a patient’s pathway, including what they look...
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Resource 20 October 2017 Film
How did you approach the co-design joint event?
https://www.youtube.com/watch?v=pGW0PPTW2lE
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Resource 20 October 2017 Film
What made you decide to attend The Point of Care Foundation’s EBCD training?
https://www.youtube.com/watch?v=jYsjulT0DGA
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Resource 15 May 2018 Toolkit
Using patient experience for improvement
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Resource 18 January 2018 Film
Watch a Schwartz Round
In 2017 we made a film of a Schwartz Round at Ashford and St Peter’s Hospitals NHS Trust. The full session lasted one hour – this is an edited version...
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Resource 20 November 2019 Report
The Journal of Health Design (JHD) – Vol 4, No 2 (2019)
This report is on the ‘4Cs Project’, a project designed and driven by a multidisciplinary team of staff caring for patients with frailty in a community hospital setting at Worcester...
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Resource 02 December 2019 Film
A brief introduction to the Point of Care Foundation
This film was made as part of a webinar for C3 for Health....
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Resource 14 September 2020 Evidence
Quality Time: Using EBCD to capture staff experience
In this Quality Time study, published in the Journal of Health Design, researchers investigated whether using experience-based co-design (EBCD) is an effective way to capture staff experience as a way...
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Page 03 December 2020
Foundations in Patient Experience Course Cohort 4: Resource Page
...working with you all over the coming months. On this page we will add recordings of the sessions and any other useful resources and materials. We will let you know...
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Page 15 March 2021
Celebrating Schwartz Rounds 2021