Experiences of Care
Our Experiences of Care programme developed quality improvement methodologies for working with patients and families in the co-design of services. This work is being taken forward by Picker Institute Europe, who have integrated our training methodologies into their portfolio of activity focused on measuring and improving person-centred care.
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Patients and staff as codesigners of healthcare services
This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.
10 February 2015 Evidence -
Testing accelerated experience-based co-design
A qualitative study of using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement
04 February 2014 Evidence -
What is the potential of patient shadowing as a patient-centred method?
This paper argues that patient shadowing is an effective method for delivering patient-centred care.
10 May 2016 Paper
Evidence of impact
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Blog 31 March 2025
Endings and beginnings
As Sarah Massie retires, stepping down as our Director of Programmes after two and a half years with the Point of Care Foundation, she reflects on almost 40 years working in and alongside health and social care.
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News story 27 March 2025
Experiences of Care programme transfers to Picker Institute Europe
Our training and support programme for quality improvement in health and care joins Picker's portfolio of tools and services for improving patient experience.
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News story 12 February 2025
CQC publishes health inequalities framework
New framework, developed with the Point of Care Foundation and National Voices, addresses health inequalities through engagement with people and communities