Patient experience resources
We publish resources to support patient experience professionals, including presentations, toolkits and impact reports. If you have a patient experience resource that you would like to share through this library, please contact Jocelyn Cornwell.
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15 November 2021 Evidence
The impact of patient shadowing on service design
The impact of patient shadowing on service design: Insights from a family medicine clinic.
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14 September 2020 Evidence
Shadowing patients at the end of life
The aim of this study was to explore the acceptability of patient shadowing for healthcare staff, the impact of the experience and subsequent motivations to make improvements.
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02 December 2019 Film
A brief introduction to the Point of Care Foundation
Jocelyn Cornwell gives a short introduction to the Point of Care Foundation.
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23 October 2019 Evidence
Impact report 2019
How the Point of Care Foundation’s programmes support healthcare staff and patients
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07 March 2019 Toolkit
Using online patient feedback to improve care
A guide supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.
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15 May 2018 Toolkit
Using patient experience for improvement
A guide supporting clinical, patient experience and quality teams to draw on patient experience data to improve quality in healthcare
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19 July 2017 Presentation
Sustainability & Transformation: how to influence for patient experience
In this presentation, Helen Buckingham from the Nuffield Trust explores Sustainability and Transformation Plans and how patients fit into the process.
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15 March 2017 Presentation
The evidence on staff and patient experience
This presentation from the HOPE network in March 2017 demonstrates that the experience of staff, positive or negative, is an accurate predictor of patient experience.
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03 March 2017 Toolkit
Improving Compassionate Care Toolkit
This toolkit from Picker is designed for those wanting to improve patient experiences in hospitals, providing full implementation support for a near real-time feedback approach which enables organisations to act quickly so as to improve compassion in care.
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01 March 2017 Presentation
Measuring for improvement
These slides explore why it is important to focus on patients' and families' experiences, how to engage patients and staff with improvement, and how feedback can be used to improve outcomes. They look specifically at the achievements of Northumbria Healthcare NHS Foundation Trust.