Case studies and impact
- 24 November 2021 Case study
“A new way to approach quality improvement”
Staff reflections on EBCD training to support quality improvement in neonatal departments
- 10 August 2023 Case study
Experience Based Co-Design training for staff at the KeepingWell NCL Hub
Experience Based Co-Design (EBCD) training was commissioned by KeepingWell North Central London (NCL) in 2022 to co-design an improvement approach for staff with Long COVID.
- 10 August 2023 Case study
Cheshire and Merseyside ICP’s Children and Young People’s Transformation Programme
The Beyond transformation programme was established in April 2021. The ultimate purpose of this work was to ensure the voices of children, young people, parents and carers are heard and acted upon.
- 10 August 2023 Case study
Foundations in Patient Experience Course: Impact of Training
An interview with Garry and Andrew – two alumni from our Foundations in Patient Experience course. Originally featured in our Impact Report 2022.
- 14 August 2023 Case study
Patient Experience Training: Heart, Lung and Critical Care Clinical Group at Guy’s and St Thomas’ Hospitals
Originally featured in our Impact Report 2022
- 01 November 2013 Case study
Best care for our mothers and fathers
This case study explores how the Royal Gwent Hospital in Newport, Wales used the patient and family centred care (PFCC) methodology to improve the quality of care for elderly patients admitted with a broken hip.
- 01 November 2013 Case study
Duchenne Muscular Dystrophy (DMD)
This case study explores how the Multidisciplinary Outpatient Review Clinic for Boys with DMD at Great Ormond Street Hospital for Children NHS Foundation Trust used the patient and family centred care (PFCC) methodology to improve patient experiences of the 3-4 hour long visit to the clinic.
- 01 November 2015 Case study
Fundamentals of measurement for improvement
This resource identifies different types of measurement (measurement for accountability vs measurement for improvement), what data to use, and what makes for a successful measurement strategy.
- 01 November 2015 Case study
Understanding and improving the patient experience
This resource explores the challenges of measuring patient experience, how data should be collected and presented, what to measure, and how to make sense of qualitative data. It provides various infographics to relate its evidence and findings.