Experiences of Care
We believe that staff can provide the best care by stepping back and seeing the experience of their care through patients’ eyes. Our Experiences of Care programme (previously our Patient Experience programme) equips health and care professionals with the tools to do this.
- Facilitation Skills course
Improve your facilitation skills for online and face-to-face events.
- Kieran Sweeney (1951-2009)
Find out about the inspiration for our Patient Experience work
Foundations in Patient ExperienceBuild your knowledge, skills and confidence in person-centred quality improvement.
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Patients and staff as codesigners of healthcare services
This article describes how experience-based co-design can be used to ensure that healthcare organisations realise the full potential of patients—the biggest resource they have for improving the quality of care.
10 February 2015 Evidence -
Testing accelerated experience-based co-design
A qualitative study of using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement
04 February 2014 Evidence -
What is the potential of patient shadowing as a patient-centred method?
This paper argues that patient shadowing is an effective method for delivering patient-centred care.
10 May 2016 Paper
Evidence of impact
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News story 15 July 2024
Greg Allen appointed Interim Chief Executive of the Point of Care Foundation
We are pleased to announce the appointment of Greg Allen as our Interim Chief Executive.
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Blog 03 July 2024
Keeping the human at the centre of care
Our Programmes Officer Isabella Carreon visited Manchester last month as a first-time attendee at the NHS Confed Expo. Here she reflects on what she saw and considers what this means for the future of health and care.
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News story 18 April 2024
2023 Impact Report published
We are pleased to share our Impact Report for 2023.