Blog posts

• Rebecca Baines University of Plymouth 18 December 2019

  Implementing online patient feedback in a ‘special measures’ healthcare organisation

  A recent evaluation looked at how an acute hospital trust placed into special measures implemented online patient feedback. Its author shares some of her findings.

• Susan Giboney, BS, RT, RDMS Providence Health & Services, Oregon, USA 16 November 2019

  “If only we had known”: learning what really matters to parents of premature babies

  Susan Giboney writes about how a neonatal intensive care unit in Portland, Oregon improved care for premature babies - by asking parents what they needed.

• Dr Vivienne Brady and Dr Margarita Corry; Dr Maureen Flynn School of Nursing and Midwifery, University of Dublin, Trinity College Dublin; National Quality Improvement Team, Health Service Executive, Ireland 09 October 2019

  Schwartz Rounds: facilitating staff conversations in the Irish healthcare system

  A new evaluation of Schwartz Rounds in Ireland studied the impact of Rounds in different settings within the Irish Health Service. Two of the report's authors, and a member of the National Quality Improvement Team at the Irish Health Service Executive, share some of the learnings from the evaluation.

• Jocelyn Cornwell 30 September 2019

  Why is there so little training on patient experience?

  More training and support should be available for patient experience professionals

• Farhana Nargis 23 September 2019

  How can we ensure there are no limits to the scope of compassion?

  Our Programmes Manager Farhana Nargis reflects on the issue of diversity in our work as we seek to have an impact across organisations and to help build inclusive cultures.

• Sarah Moore Dorset Care Record 11 July 2019

  Patient & public engagement – putting learning into practice

  Sarah Moore reflects on her experience of the Foundations in Engagement course in Dorset.

• Emma Hyde and Douglas Findlay Nuffield Department of Primary Care Health Sciences, University of Oxford 19 June 2019

  How can we use online patient feedback to improve quality in healthcare?

  As a new resource launches on our website to support the use of online feedback for improving quality, Emma Hyde and Douglas Findlay describe its development, drawing on the experiences of patients, carers and the public.

• Jocelyn Cornwell 13 June 2019

  The best place to work?

  Reflections on the Interim NHS People Plan.

• Duncan Hamilton University of Surrey 01 April 2019

  Schwartz Rounds Researchers – a new network for collaboration on Rounds evaluations

  As the number of evaluation projects of Schwartz Rounds grows, Duncan Hamilton explains the thinking behind a new Schwartz researchers’ network.

• Jocelyn Cornwell 07 February 2019

  How do we optimise NHS investment in patient feedback and quality improvement ?

  Jocelyn Cornwell reflects on how quality improvement and patient experience teams need to work together.