Our history and origins
The Point of Care Foundation grew out of the Point of Care programme at The King’s Fund from 2007, becoming an independent charity in 2013.
Research programme
The Point of Care programme reviewed the evidence and developed approaches to improving care quality through patient-centred care. It developed two methodologies, in Experience-based Co-design (EBCD) and Patient and Family-Centred Care (PFCC), which provided the basis for the Foundation’s work to build skills and capacity for patient-centred quality improvement.
The programme also made the crucial link between high-quality patient-centred care and the wellbeing of those delivering that care. Through its research, it reviewed an intervention developed by the Schwartz Center for Compassionate Care, in Boston, Massachusetts. Schwartz Center Rounds are a forum for healthcare workers to come together and share stories about their experiences of delivering care. The Point of Care team recognised their potential for supporting health workers here, and agreed a license to introduce Rounds in the UK and Ireland.
Independent charity
The Point of Care Foundation was launched as an independent charity in 2013. It grew quickly following the publication of the Francis Report, which detailed the shocking failings in patient care at Mid Staffordshire NHS Foundation Trust between 2005-09. Sir Robert Francis served as a trustee of the Foundation from 2013–2021.
As an independent organisation we have delivered training and consultancy for a range of health and care organisations including hospital trusts, hospices and GP surgeries, whilst extending our work on Schwartz Rounds to other sectors and settings.
For several years we managed a network for Heads of Patient Experience working in the NHS, and we developed our own accredited professional qualification, the Foundations in Patient Experience course. We have taken a particular interest in driving system-level change and have worked with larger organisations and Integrated Care Systems to embed Schwartz Rounds and co-design practices at scale, alongside advocacy work to promote patient-centred care.
As a charity we have continued to take an evidence-based approach to all our work, participating in research, and maintaining a library of publications on our website to support enquiries about patient-centred care and staff wellbeing.
Pandemic response
During the Covid-19 pandemic we focused on supporting health workers through the increased pressures and particular challenges presented by that crisis. This included the development of ‘Team Time’, an online, shorter form of reflective practice, linked to but distinct from Schwartz Rounds, for smaller groups of colleagues.
Tenth anniversary
In 2023/24 we celebrated ten years as an independent charity. Through a generous bequest, we were able to fund three Humanising Care Fellows, who worked with us during 2024/25 to deliver projects that explore ways to humanise care in different areas of practice.
Strategic shift to Schwartz focus
In 2025 we took the decision to pursue our mission through an exclusive focus on Schwartz Rounds. Schwartz Rounds have been shown to make a significant impact for individuals taking part regularly, as well as benefiting the culture of organisations that host them. This in turn underpins the quality of human interaction by health and care staff, thereby making a valuable contribution to patient care as well as staff wellbeing. Since bringing Schwartz Rounds to the UK and Ireland, we have extended their reach from health organisations into different sectors and settings, including higher education, social services and integrated care systems. Today we support over 220 organisations to run Schwartz Rounds.
In April 2025 we transferred our Experiences of Care programme to Picker Institute Europe, an organisation with which we have worked closely for several years.. Picker delivers a broad portfolio of products and services concerned with the measurement and improvement of care quality through person-centred care, and offers significant opportunities for developing and growing the impact of the Experiences of Care programme.
Jocelyn Cornwell
Jocelyn is the founder of The Point of Care Foundation and was its Chief Executive from its inception at the King’s Fund in 2007 until 2020. Jocelyn still works with the Foundation as an Associate.
Jocelyn originally trained as a medical sociologist and ethnographer and is the author of “Hard-Earned Lives: accounts of health and illness from East London” (1984).
She has worked in academic research, as a senior manager in NHS community health services and in health regulation, first at the Audit Commission and then at the Commission for Health Improvement (CHI) where she was responsible for the design of clinical governance review methods.
Jocelyn was awarded an MBE in the 2025 New Year Honours for services to patients’ experience of care and patient safety.
Reflections on 15 years of the Point of Care
In January 2021 we published an article by Jocelyn in which she reflected on the development of the Foundation. She wrote:
“Having stepped down as Chief Executive of the Point of Care Foundation last year, I want to reflect on the journey the organisation and I have made and what I have learnt. This is a personal record, my take on our history, the principles behind the work and achievements plus some reflections on changes that have and have not happened over the last fifteen years.” Read more…